Privacy notice
This notice explains which personal data Zand Bank PJSC collects through this website and its enquiry channels, why it is used, who it is shared with, how long it is kept and how to make a privacy request; Zand Bank holds ISO 27701 certification for privacy information management, announced on .
Who is responsible for your data
Zand Bank PJSC, Emaar Square, Building 6, Level 1, P.O. Box 62593, Dubai, UAE, decides how and why the personal data described here is used. To raise a question, contact Zand Bank about a privacy request. Dedicated privacy address: to be confirmed
Data we collect and why
- Enquiry details. Your name, company, role, email address, phone number and message. They are used to answer you and to keep a record.
- Account-opening information. Company documents and identity details of owners, directors and authorised users. They are used to verify identity, to meet anti-money-laundering duties and to run the service.
- Website usage. Pages requested, browser and device type and IP address. They keep the website working and protected.
The legal basis for each purpose depends on the law that applies to the service.
Sharing, transfers and retention
Zand Bank shares personal data only where one of the purposes above requires it: with regulators and other authorities when the law requires disclosure, with service providers that process data on the bank's instructions, and with group companies such as Zand Trust, the issuer of Zand AED, when you use their services. Some recipients may be outside the UAE.
Data is kept for as long as the purpose and the record-keeping rules that bind a bank require. Technical and organisational protection is described under security and ISO 27701 certification. Retention periods per category: to be confirmed
Your rights and how to use them
You can ask Zand Bank for a copy of the personal data it holds about you, ask for inaccurate data to be corrected and object to a use you disagree with. The bank may need to confirm your identity first. If the answer does not satisfy you, the complaints procedure explains how to complain.
Cookies
These pages set no cookies and load no analytics or advertising scripts. Cookie categories and consent choices for any later tracking: to be confirmed
Changes to this notice
Zand Bank updates this notice when its use of personal data changes. This is version 1.0, dated .
Questions about your data?
Use the Contact Centre phone line or the customer service email address.