Contact Zand Bank: support, complaints and head office
Call the Zand Bank Contact Centre on +971 600 502 328 or write to [email protected]; report fraud to [email protected] and send digital asset enquiries to [email protected]. A complaint gets a first contact within 2 business days and is resolved within 4 weeks in most cases, with escalation to Sanadak within 6 months of the final response.
Contact details last reviewed
Support channels
Three channels reach the bank. A quick question may already be covered by the answers to common questions or by the guides in Insights.
Phone: Contact Centre
For account questions, service problems and general enquiries. The corporate banking help pages call the same line the Relationship Centre.
- Number
- +971 600 502 328
- Languages
- English and Arabic
- Opening hours
- to be confirmed
Email: customer service
For questions that can wait for a written answer. Never send passwords or one-time codes by email.
- Address
- [email protected]
- Response time
- to be confirmed
Your Relationship Manager
Corporate and custody clients have a Relationship Manager, who helps with onboarding documents, account and wallet set-up and blocked accounts.
- For
- Existing corporate and custody clients
- Alternative
- Relationship Centre, +971 600 502 328
Enquiries about accounts, escrow and digital assets
New to Zand Bank? Write to the team that matches your question and say what your company does and which service you need. Zand Bank serves companies and institutions.
Read first: business bank account information, custody for institutional and qualified investors, Zand AED information and the fees and charges schedule.
What happens to the details you send is set out in the privacy notice for enquiries.
- Corporate accounts and payments
- [email protected]
- Commercial and real estate escrow
- [email protected]
- Digital asset custody
- [email protected]
- Zand AED
- Issued by Zand Trust: zandtrust.com
- Online banking login
- corporate.zand.ae
Head office
Zand Bank is a digital bank and its head office is in Downtown Dubai. Visits are by appointment.
- Building
- Emaar Square, Building 6, Level 1
- P.O. Box
- 62593
- City
- Dubai, UAE
Complaints
Complaints are handled inside the bank and cost nothing to make. The three steps and their time limits are set out here.
Tell us
Use the complaints form or write to [email protected].
Our response
Zand Bank contacts you within 2 business days and aims to resolve the complaint within 4 weeks. Some cases take up to 8 weeks.
Escalate to Sanadak
If the final response does not satisfy you, go to Sanadak within 6 months: www.sanadak.gov.ae or 800 SANADAK (7262325).
Fraud, security and official channels
Report a suspicious call, message, email or website that uses the Zand name to [email protected]. Do not share passwords or one-time codes with anyone who contacts you.
The official domains and profiles are listed here. Treat any other address or handle with caution. No third party is authorised to give support on behalf of Zand Bank.
- Website
- zand.ae
- Online banking
- corporate.zand.ae
- Zand AED issuer
- zandtrust.com
- linkedin.com/company/joinzand
- instagram.com/zand_bank
Media
Journalists write to [email protected]. This address does not handle client questions.
Legal entity
Zand Bank PJSC, Emaar Square, Building 6, Level 1, P.O. Box 62593, Dubai, UAE. Zand Bank PJSC is licensed by the Central Bank of the UAE and holds VARA licence no. VL/2024/12/001 for Custody Services, for Institutional Investors and Qualified Investors only (VARA public register entry). Zand AED is issued by Zand Trust, a wholly owned subsidiary of Zand Bank PJSC.
More detail: regulatory status and licences and about Zand Bank PJSC.
Speak to the Contact Centre
One number for account questions, service problems and general enquiries: +971 600 502 328.